AI knowledge chatbot
Adopt AI KNOWLEDGE CHATBOT
for a more adaptive and intelligent workforce
Adopt AI KNOWLEDGE CHATBOT
for a more adaptive and intelligent workforce
Learning Needs
LEARNING NEEDS
AI-powered knowledge chatbots could be adopted for both customer support and internal use. Chatbots enhance customer service by providing instant responses and personalized assistance. Additionally, chatbots can streamline internal processes by automating tasks like employee onboarding, HR inquiries, and IT support, increasing productivity and efficiency within the organization.
Microsoft Power Virtual Agents is a great option for you to create AI-powered knowledge chatbots. It has a simple interface that doesn’t require coding skills, making it accessible for non-technical users. You can easily build and launch chatbots without the need for technical expertise. It also works well with other Microsoft tools, so you can integrate the chatbot into your existing systems seamlessly.
The chatbot has advanced AI capabilities like natural language processing and machine learning to understand and respond to users in a more conversational way. It even provides ready-made connectors and templates to speed up the development process.
Knowledge:
- Fundamentals and applications of generative AI models.
- Interactive chatbots design with advanced features.
- Use cases of generative AI models in content generation, research, and productivity.
- Integration of external systems to enhance chatbot functionality.
- Role of multimedia presentations in chatbot development and user engagement.
Skills:
- Apply generative AI models for content generation and productivity improvement.
- Build interactive chatbots with advanced features like topics, entities, and proactive messaging.
- Integrate external systems and APIs to enhance chatbot functionality.
- Optimize multimedia presentations within chatbot interactions for better user engagement.
- Collaborate effectively to design and develop intelligent chatbot solutions.
Product Manager, Operations Manager, HR Manager
AI Knowledge Chatbot CLaaSThe module equips you with the knowledge of generative AI fundamentals, applications in content generation, research, and productivity. You will acquire the skills to build chatbots using Power Virtual Agents, incorporating advanced features and integrating external systems. Through project tasks, you will be able to design, develop, and deploy intelligent chatbots utilizing generative AI models.
AI Knowledge Chatbot Project
The project aims to implement an AI-powered Knowledge chatbot that utilizes artificial intelligence capabilities to automate repetitive tasks, provide accurate and timely information, and enhance operational efficiency.
AI-powered knowledge chatbots could be adopted for both customer support and internal use. Chatbots enhance customer service by providing instant responses and personalized assistance. Additionally, chatbots can streamline internal processes by automating tasks like employee onboarding, HR inquiries, and IT support, increasing productivity and efficiency within the organization.
Microsoft Power Virtual Agents is a great option for you to create AI-powered knowledge chatbots. It has a simple interface that doesn’t require coding skills, making it accessible for non-technical users. You can easily build and launch chatbots without the need for technical expertise. It also works well with other Microsoft tools, so you can integrate the chatbot into your existing systems seamlessly.
The chatbot has advanced AI capabilities like natural language processing and machine learning to understand and respond to users in a more conversational way. It even provides ready-made connectors and templates to speed up the development process.
The chatbot has advanced AI capabilities like natural language processing and machine learning to understand and respond to users in a more conversational way. It even provides ready-made connectors and templates to speed up the development process.
Knowledge:
- Fundamentals and applications of generative AI models.
- Interactive chatbots design with advanced features.
- Use cases of generative AI models in content generation, research, and productivity.
- Integration of external systems to enhance chatbot functionality.
- Role of multimedia presentations in chatbot development and user engagement.
- Apply generative AI models for content generation and productivity improvement.
- Build interactive chatbots with advanced features like topics, entities, and proactive messaging.
- Integrate external systems and APIs to enhance chatbot functionality.
- Optimize multimedia presentations within chatbot interactions for better user engagement.
- Collaborate effectively to design and develop intelligent chatbot solutions.
Product Manager, Operations Manager, HR ManagerAI Knowledge Chatbot CLaaS
The module equips you with the knowledge of generative AI fundamentals, applications in content generation, research, and productivity. You will acquire the skills to build chatbots using Power Virtual Agents, incorporating advanced features and integrating external systems. Through project tasks, you will be able to design, develop, and deploy intelligent chatbots utilizing generative AI models.
AI Knowledge Chatbot Project
The project aims to implement an AI-powered Knowledge chatbot that utilizes artificial intelligence capabilities to automate repetitive tasks, provide accurate and timely information, and enhance operational efficiency.
The module equips you with the knowledge of generative AI fundamentals, applications in content generation, research, and productivity. You will acquire the skills to build chatbots using Power Virtual Agents, incorporating advanced features and integrating external systems. Through project tasks, you will be able to design, develop, and deploy intelligent chatbots utilizing generative AI models.
AI Knowledge Chatbot Project
The project aims to implement an AI-powered Knowledge chatbot that utilizes artificial intelligence capabilities to automate repetitive tasks, provide accurate and timely information, and enhance operational efficiency.
COURSE OVERVIEW
Module 1
Module 2
Module 1
Generative AI
In the module “Generative AI,” learners will acquire a comprehensive understanding of various AI
models and their applications. They will be introduced to the fundamentals of Generative AI Models,
gaining insights into their functionalities and capabilities. Additionally, participants will explore
OpenAI and its practical implementation, particularly focusing on the application of ChatGPT – a
powerful language generation model. This knowledge will enable learners to harness the potential of
ChatGPT for diverse purposes, including research and content generation.
Throughout the module, learners will delve into ChatGPT’s real-world applications, uncovering its use cases in areas such as research, content generation, business productivity, and customer support. They will gain hands-on experience in leveraging Generative AI tools like ChatGPT and Microsoft Power Virtual Agent (VA) to create engaging and interactive content. Moreover, the module will empower learners to build functional ChatBots using Microsoft Power VA, enabling seamless interactions with users.
By the end of the “Generative AI” module, participants will possess a solid foundation in AI models and OpenAI, along with the practical expertise to utilize ChatGPT effectively for content generation, multimedia presentations, business productivity, and customer support. They will be equipped to apply their acquired knowledge to real-world scenarios, enhancing their problem-solving abilities and opening up numerous opportunities for innovative AI-driven solutions in various domains.
Throughout the module, learners will delve into ChatGPT’s real-world applications, uncovering its use cases in areas such as research, content generation, business productivity, and customer support. They will gain hands-on experience in leveraging Generative AI tools like ChatGPT and Microsoft Power Virtual Agent (VA) to create engaging and interactive content. Moreover, the module will empower learners to build functional ChatBots using Microsoft Power VA, enabling seamless interactions with users.
By the end of the “Generative AI” module, participants will possess a solid foundation in AI models and OpenAI, along with the practical expertise to utilize ChatGPT effectively for content generation, multimedia presentations, business productivity, and customer support. They will be equipped to apply their acquired knowledge to real-world scenarios, enhancing their problem-solving abilities and opening up numerous opportunities for innovative AI-driven solutions in various domains.
Instructional Units:
- Introduction to generative AI models
- Introduction to OpenAI and application of ChatGPT
- ChatGPT use cases for research and content generation
- ChatGPT use cases for business productivity
- Chatbot build using Microsoft Power Virtual Agent
Module 2
Capstone Project -Generative AI
The “Capstone Project-Generative AI ” module equips learners with essential knowledge and skills
required to undertake a comprehensive chatbot development project using Power Virtual Agents.
Through a series of project tasks, participants will gain hands-on experience and proficiency in
various aspects of chatbot creation and management.
In this module, learners will research Power Virtual Agents to understand its capabilities in building chatbots. They will learn to set up and configure the development environment, ensuring a smooth workflow. Creating and managing topics in Power Virtual Agents will enable effective conversation flows, while the utilization of entities and variables will enable dynamic responses, enhancing the bot’s interactivity. Learners will also explore the integration of rich media and attachments for creating an engaging user experience.
Moreover, the module focuses on implementing proactive messaging to initiate conversations with users, providing a proactive and user-friendly chatbot. Learners will gain expertise in integrating external systems and APIs, extending the chatbot’s functionality and usefulness. Testing and debugging the chatbot ensures accuracy, responsiveness, and functionality. Continuous monitoring and optimization based on user feedback and performance data will further enhance the chatbot’s performance.
By the end of the “Capstone Project-Generative AI” module, learners will have developed a fully functional and engaging chatbot using Power Virtual Agents. They will be adept at leveraging advanced features like topics, entities, and proactive messaging, while seamlessly integrating external systems for enhanced functionality. Additionally, they will have honed their skills in combining conversational design principles with advanced features, enabling them to build effective and user-centric chatbots tailored to specific needs and domains.
In this module, learners will research Power Virtual Agents to understand its capabilities in building chatbots. They will learn to set up and configure the development environment, ensuring a smooth workflow. Creating and managing topics in Power Virtual Agents will enable effective conversation flows, while the utilization of entities and variables will enable dynamic responses, enhancing the bot’s interactivity. Learners will also explore the integration of rich media and attachments for creating an engaging user experience.
Moreover, the module focuses on implementing proactive messaging to initiate conversations with users, providing a proactive and user-friendly chatbot. Learners will gain expertise in integrating external systems and APIs, extending the chatbot’s functionality and usefulness. Testing and debugging the chatbot ensures accuracy, responsiveness, and functionality. Continuous monitoring and optimization based on user feedback and performance data will further enhance the chatbot’s performance.
By the end of the “Capstone Project-Generative AI” module, learners will have developed a fully functional and engaging chatbot using Power Virtual Agents. They will be adept at leveraging advanced features like topics, entities, and proactive messaging, while seamlessly integrating external systems for enhanced functionality. Additionally, they will have honed their skills in combining conversational design principles with advanced features, enabling them to build effective and user-centric chatbots tailored to specific needs and domains.
Instructional Units:
- Identify Product, User Persona
- User Stories, Product Backlog
- Sprint Planning
- User Requirements
- Project Design & Architecture
- Project Planning
Module 1
Module 2
Module 1
Generative AI
In the module “Generative AI,” learners will acquire a comprehensive understanding of various AI
models and their applications. They will be introduced to the fundamentals of Generative AI Models,
gaining insights into their functionalities and capabilities. Additionally, participants will explore
OpenAI and its practical implementation, particularly focusing on the application of ChatGPT – a
powerful language generation model. This knowledge will enable learners to harness the potential of
ChatGPT for diverse purposes, including research and content generation.
Throughout the module, learners will delve into ChatGPT’s real-world applications, uncovering its use cases in areas such as research, content generation, business productivity, and customer support. They will gain hands-on experience in leveraging Generative AI tools like ChatGPT and Microsoft Power Virtual Agent (VA) to create engaging and interactive content. Moreover, the module will empower learners to build functional ChatBots using Microsoft Power VA, enabling seamless interactions with users.
By the end of the “Generative AI” module, participants will possess a solid foundation in AI models and OpenAI, along with the practical expertise to utilize ChatGPT effectively for content generation, multimedia presentations, business productivity, and customer support. They will be equipped to apply their acquired knowledge to real-world scenarios, enhancing their problem-solving abilities and opening up numerous opportunities for innovative AI-driven solutions in various domains.
Throughout the module, learners will delve into ChatGPT’s real-world applications, uncovering its use cases in areas such as research, content generation, business productivity, and customer support. They will gain hands-on experience in leveraging Generative AI tools like ChatGPT and Microsoft Power Virtual Agent (VA) to create engaging and interactive content. Moreover, the module will empower learners to build functional ChatBots using Microsoft Power VA, enabling seamless interactions with users.
By the end of the “Generative AI” module, participants will possess a solid foundation in AI models and OpenAI, along with the practical expertise to utilize ChatGPT effectively for content generation, multimedia presentations, business productivity, and customer support. They will be equipped to apply their acquired knowledge to real-world scenarios, enhancing their problem-solving abilities and opening up numerous opportunities for innovative AI-driven solutions in various domains.
Instructional Units:
- Introduction to generative AI models
- Introduction to OpenAI and application of ChatGPT
- ChatGPT use cases for research and content generation
- ChatGPT use cases for business productivity
- Chatbot build using Microsoft Power Virtual Agent
Module 2
Capstone Project -Generative AI
The “Capstone Project-Generative AI ” module equips learners with essential knowledge and skills
required to undertake a comprehensive chatbot development project using Power Virtual Agents.
Through a series of project tasks, participants will gain hands-on experience and proficiency in
various aspects of chatbot creation and management.
In this module, learners will research Power Virtual Agents to understand its capabilities in building chatbots. They will learn to set up and configure the development environment, ensuring a smooth workflow. Creating and managing topics in Power Virtual Agents will enable effective conversation flows, while the utilization of entities and variables will enable dynamic responses, enhancing the bot’s interactivity. Learners will also explore the integration of rich media and attachments for creating an engaging user experience.
Moreover, the module focuses on implementing proactive messaging to initiate conversations with users, providing a proactive and user-friendly chatbot. Learners will gain expertise in integrating external systems and APIs, extending the chatbot’s functionality and usefulness. Testing and debugging the chatbot ensures accuracy, responsiveness, and functionality. Continuous monitoring and optimization based on user feedback and performance data will further enhance the chatbot’s performance.
By the end of the “Capstone Project-Generative AI” module, learners will have developed a fully functional and engaging chatbot using Power Virtual Agents. They will be adept at leveraging advanced features like topics, entities, and proactive messaging, while seamlessly integrating external systems for enhanced functionality. Additionally, they will have honed their skills in combining conversational design principles with advanced features, enabling them to build effective and user-centric chatbots tailored to specific needs and domains.
In this module, learners will research Power Virtual Agents to understand its capabilities in building chatbots. They will learn to set up and configure the development environment, ensuring a smooth workflow. Creating and managing topics in Power Virtual Agents will enable effective conversation flows, while the utilization of entities and variables will enable dynamic responses, enhancing the bot’s interactivity. Learners will also explore the integration of rich media and attachments for creating an engaging user experience.
Moreover, the module focuses on implementing proactive messaging to initiate conversations with users, providing a proactive and user-friendly chatbot. Learners will gain expertise in integrating external systems and APIs, extending the chatbot’s functionality and usefulness. Testing and debugging the chatbot ensures accuracy, responsiveness, and functionality. Continuous monitoring and optimization based on user feedback and performance data will further enhance the chatbot’s performance.
By the end of the “Capstone Project-Generative AI” module, learners will have developed a fully functional and engaging chatbot using Power Virtual Agents. They will be adept at leveraging advanced features like topics, entities, and proactive messaging, while seamlessly integrating external systems for enhanced functionality. Additionally, they will have honed their skills in combining conversational design principles with advanced features, enabling them to build effective and user-centric chatbots tailored to specific needs and domains.
Instructional Units:
- Identify Product, User Persona
- User Stories, Product Backlog
- Sprint Planning
- User Requirements
- Project Design & Architecture
- Project Planning
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